Leadership Failures at the Secret Service
October 22nd, 2014 by Andrea Cranfill
When I read a few weeks ago about the Secret Service allowing an intruder into the White House, I found myself focusing on the organizational aspects involved. There are some fundamental work issues at play in this story. They’re issues that many workplaces struggle with, to be sure, but because in this case they involve the Secret Service and potentially endangered the president, we’re discussing them in a larger forum.
Employers and Enchiladas
October 10th, 2014 by Nancy S. Ahlrichs
How is a restaurant brand like an employment brand? Both are closely tied to the “word on the street”—people’s expectations around the experience they will have dining or working at a particular place.
How Seven Leadership Practices Turned around a Team
September 26th, 2014 by Bill Mugavin
Throughout this year, FlashPoint has been coaching a manager who took on a challenging assignment. She was asked to take on the management of a new office location with a team of employees that was notorious for being difficult to manage, resistant to change, and consistently underperforming (from both a production and customer service perspective). With some trepidation, she decided to accept the assignment because it presented great personal and career growth opportunities.
What Everyone Ought to Know About Emerging Leaders
September 19th, 2014 by Andrea Cranfill
We hear a lot these days about emerging leaders, and it’s helpful to build some definition around the concepts that people are talking about. What are the qualities of emerging leaders? Why are they so important? What are some of the methods organizations can take to develop and retain emerging leaders? Below are ideas on what you ought to know.
Seven Steps to Launch Your 2015 Leadership Development Program
September 9th, 2014 by Linda Dausend
Now is the time that 2015 leadership development programs are being planned and budgets are being submitted. Is your program in place and ready to go? Will you be refining and validating an effective program that you already have in place, or will you be defining a new strategy that will support organizational objectives in the new year?
Five Tips for Building a Better Brand
August 29th, 2014 by Nancy S. Ahlrichs
There is a well-known saying (often attributed to W. Edwards Deming) that “every system is perfectly designed to deliver the results that it gets.” This is true for systems inside an organization, and it’s also true for the brand the company establishes.
You Might Need a Coach If . . .
August 26th, 2014 by Nancy S. Ahlrichs
A key employee is not meeting her goals; her peers complain about her and she has had two key people leave.
Pitching the Need for Talent Development: Don’t Be Afraid to Swim in the Shark Tank
August 9th, 2014 by Kristi Gaynor
Training employees is the right thing to do. You know it, and you’ve experienced it. So why isn’t your organization investing?
Hiring Slowly vs. Quickly: The Right Approach Adds to the Bottom Line
August 1st, 2014 by Nancy S. Ahlrichs
As employers, we’re in a tough competition for talent, yet on too many occasions the new hire is gone in the first week, month, or year.
Leverage Emotional Intelligence to Create Headspace for Leadership!
July 25th, 2014 by Andrea Moore
In conference rooms around the world, leaders are attending meetings, bringing with them the emotions of the day’s events.
Millennials to the Rescue!
July 18th, 2014 by Nancy S. Ahlrichs
Are you reluctant to hire Millennial employees because you worry that these 20- and early 30-somethings will leave your business for greener pastures after you’ve invested time and money in training them?
Workforce Planning: A Critical Process for Achieving Long-Term Business Goals
July 12th, 2014 by Bill Mugavin
Workforce planning helps organizations ensure that they will have the right number of people with the right capabilities in place at the right time.
Engage Employees BEFORE They’re Hired
July 3rd, 2014 by Linda Dausend
Organizations recognize that highly engaging workplaces typically translate into increased productivity and profitability, reduced costs, and better quality.
Accountability Is Everyone’s Responsibility
June 28th, 2014 by Nancy S. Ahlrichs
In a pointed Dave Carpenter cartoon, an executive shouts into his phone to his assistant, “Miss Wilcox, send in someone to blame.”
Developing Emotionally Intelligent Leaders: Self-Awareness, Influence, and Impact
June 16th, 2014 by Andrea Moore
When a drop of water hits a still pond, it creates ripples in the water in all directions; the same effect occurs each day in organizations around the world as leaders send emails, have conversations, and make decisions.
Einstein Was Right!
June 6th, 2014 by Nancy S. Ahlrichs
After speaking for the third time in five years to the same group of earnest CEOs and human resource professionals who are daunted by recruiting and retention difficulties, I was stunned when I realized that they dutifully come to hear the latest recruiting trends and what is working and why, but they have made no changes or additions to their recruiting repertoire since I first spoke to them five years ago.
The Trouble with Training
May 30th, 2014 by Linda Dausend
Fans of the original Star Trek television series will remember one of the most endearing episodes, “The Trouble with Tribbles,” where several cute, cuddly balls of fluff at first delighted and then frustrated the passengers of the Starship Enterprise as they multiplied to the point of annoyance.
Accountability Conversations: The Key to Employee and Organizational Growth
May 24th, 2014 by Bill Mugavin
As a result of focused process improvement efforts, restructuring, and technological innovations, organizations are running leaner than ever. But despite this, some leaders are still having trouble moving their organizations into growth mode.
Transferring Learning through Training: Did Anything "Stick"?
May 18th, 2014 by Nancy S. Ahlrichs
There is nothing more frustrating than spending precious dollars on much-needed training, only to have the participants wax eloquently about the “great time” they had without implementing their new skills.
Cultural Pitfalls That Prevent Growth
May 4th, 2014 by Nancy S. Ahlrichs
Organizations of all sizes and in all industries are struggling to attract, manage, and retain the quality and quantity of employees they need. Unless they were forward-thinking and created a culture where employees of all generations want to be, many organizations are experiencing increasing turnover amid a revived economy.