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Customer Service
Overview
Organizations have learned that they must focus on fine-tuning the service they provide to customers in order to remain competitive. Employees will discover how to demonstrate superior customer service, both internally and externally.
Workshop Objectives
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Defining the customer and key influences on customer service. |
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Understanding the importance of active listening and working to remove barriers to listening. |
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Discussing communication techniques, key trigger phrases to avoid, and tips to enhance service level. |
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Identifying strategies for dealing with upset and abusive customers. |
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| FlashPoint's Training and Development Experience |
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| FlashPoint has a deep and dynamic range of experiences
in employee and management curriculum development and facilitation. We have developed
and facilitated training content through a variety of methods and for a variety of purposes, including: |
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Designing and facilitating customized performance-training programs
for team leaders, supervisors, mid-level managers, and executive-level management staff that
meet the specific needs and objectives of the organization |
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Planning and facilitating visioning and strategic-planning retreats and workshops |
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Developing tailor-made programs that create an awareness, understanding and mindset for continual personal and organizational growth |
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Conducting one-on-one confidential discussions with executives, managers, employees and external constituencies |
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| In Addition to Workshops |
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| FlashPoint can support development through other methods including: |
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One-on-one or small-group coaching |
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(PDF) |
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Mentoring |
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Executive coaching and development |
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Performance management systems |
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Succession planning |
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Team simulations |
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ClearlyHR
